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Frequently Asked Questions

Please find below our most frequently asked questions. However if there is something that is not covered, please feel free to contact us direct via our Contact page and we will make it a priority to get back to you ASAP.

Shipping, returns and warranty

Boho Stones handles returns and exchanges in accordance with the Australian Consumer Protection legislation. Should you wish to return your order, please notify us within 48hrs of delivery of purchase with a valid reason for the return. If we are unable to resolve your complaint or further assist you, we will process a replacement item or store credit upon timely receipt of the goods purchased. We do not offer refunds, so please decide wisely if what you’re purchasing is suitable. Earrings cannot be exchanged due to hygiene reasons. All returns and replacements are made at the discretion of Boho Stones.

*Please note, exchanges and store credits are not issued on a change of mind basis.

Please email to discuss any returns or faults. All inquiries will be dealt with on a case by case basis and all information will be communicated to you via email.

You may choose to cancel your order with us, which is acceptable. However, we do not offer refunds so please ensure that you decide wisely when purchasing from us. In the event this occurs, we will happily issue you with a store credit that can be redeemed at your own discretion. Store credits cannot be used during sale times. However, once the order is shipped for delivery you are unable to cancel the order.

We reserve the right to cancel your order if you provide an unauthorised credit card, we are unable to process payment on the credit card provided, you provide invalid personal details, if, when required by us, you cannot provide acceptable proof of identity, the product has become unavailable, or if, for any reason, we don’t reasonably believe we can successfully complete delivery. We will attempt to notify you before cancelling your order.

Absolutely! All of our jewellery comes with a 45 day warranty from the date of purchase, please be advised that this includes shipping time. If you think your item is faulty (proof will be required), for example, a clasp or chain breaks as a direct result of a manufacturing fault, you will be issued an exchange once the initial item has been sent back. Shipping costs and the re-issue of your replacement item will be paid by us and sent within 48hrs if the item is in stock. If the item is not in stock you may be issued a store credit, however we will communicate all options to you via email. Please contact us ASAP within this time frame to discuss. Faults that are not a result of the manufacturing process i.e. loss, tarnishing, changes in appearance, and damage/ breaks due to wear, will not be covered by Boho Stones.

We are extremely happy to offer you FREE Express shipping with any purchases over $200 – Sent with Australia Post standard tracked service, with a signature. You can expect to receive your parcel between 1 – 2 business days (please allow additional time for shipments to remote addresses). All other Australian shipping options are as follows:

  • Standard Australia Post is $10.60 (3-5 business days)
  • Express Post is $14.10 (which includes the option of signature on delivery 1-2 business days)
  • The additional option of ‘Signature on delivery’ for standard post orders is $2.95

For all other international shipping information please see our Shipping, Delivery and Returns policy.

Please be aware of unexpected COVID delays, we have no control over shipping delays.

You will receive an email with your Australian Post Tracking Details to follow your parcels journey.

We are extremely dedicated to processing all orders ASAP, and in most cases, orders will be processed and shipped immediately. Please remember that I am the sole maker and I do have a full time job so please be patient with me, as orders don’t usually ship out the day they are placed.

Please don’t worry, as this is standard with Australia Post. The tracking usually doesn’t update until the day it’s out for delivery. If it’s been over 6 business days, please contact us and we can lodge an enquiry to find your order.

Once your order has been placed we cannot guarantee any changes. Please email us and we will see where your order is in production. If the item has not had shipping processed, we may be able to accommodate this request. It’s best to contact us ASAP to ensure you secure the best option.

Yes, we absolutely do.

Products and Ordering

All of our bracelets and necklaces come with chain extenders that allow extra length. However, we are able to accommodate quick turnaround pieces if you are wanting something specific. It’s best to contact us to discuss exactly what you were wanting and we are able to offer you an appropriate time frame for you to make a decision. Please contact us at with your inquiry details, and we will happily see what we can do.

If you have purchased a ring that does not fit properly, we are happy to exchange it. Please notify us within 48hrs of delivery of purchase with the exact sizing problem. It will be the responsibility of the customer to ensure they are purchasing the correct size ring as we will not be responsible for additional postage costs to have the order returned and re-shipped. If the order is returned, it must be in the exact same condition that it was supplied, this includes all packaging and internal components. Be aware that some of our rings are made in small batches and few sizes are available, please contact us at to discuss options. Please see our ring sizing guide for further information. We do not offer refunds, so please decide wisely if what you’re purchasing is suitable. All returns and replacements are made at the discretion of Boho Stones.

*Please note, exchanges and store credits are not issued on a change of mind basis.

This is really dependant on the type of damage to the product, but it’s best to contact us at to see if it’s possible. However if the piece is faulty, we can offer a replacement. Any repairs that occur outside of the warranty period will incur a fee that will be in line with the type of repair. This will be communicated to you the customer before any transaction occurs.

All of our rings are shown in Australian and UK sizes. This is shown in a ‘letter’ format. Please refer to our sizing guide to get a better understanding of how sizing works and how you are able to determine yours. However, we always suggest getting sized by a local jeweller, as we cannot be responsible for determining your ring size.

Great question! Because like so many, I have extremely sensitive skin and have found that products I’ve purchased from cheaper jewellery franchises has caused infections, discolouration and soreness to my skin.  Unfortunately, there is no ‘one size fits all’ with how the human body will react, and for this reason we cannot guarantee this will not happen for you. However, this is an EXTREMELY small chance that out materials will cause irritation to your skin. In most cases these irritations occur from failure to apply correct hygiene precautions and failure to care for your pieces correctly (please see our care guides). Due to the fact that there are many factors as to why this could have occurred and it being outside of our control, we cannot be held responsible if irritation occurs. There is no possible way that we can determine what caused the irritation.

Not at the moment no. Custom offerings may come a time in the future, but in this moment I really enjoy creating small batch collections that can be purchased by many of my amazing community.

Unfortunately not. As we are a sole trader small business we do not have a shop front, all items will be shipped by Australia Post.

The easiest way is to send us an email at . We would then be able to give you an approximate time frame as to when or if it will be re-stocked. Please include in your email the style of the product and the size if that’s applicable. I’d love to make sure you don’t miss out so please don’t be shy!

We like to provide many pictures and angles with and without natural light so as to ensure you have the truest sense of what the products actually look like as well as their scale. It’s extremely hard to guarantee how someone views the product as there are so many variables such as your technology and its colour settings. However, if there is anything you would like to clarify or need further pictures, please email and we will endeavour to assist.

Great question! Because like so many, I have extremely sensitive skin and have found that products I’ve purchased from cheaper jewellery franchises has caused infections, discolouration and soreness to my skin.  The answer is absolutely not! All of our sterling silver and gold vermeil pieces are nickel free.

We are very conscious of the impact on our environment with excessive and unnecessary packaging. All of our orders come in a recyclable and compostable mailing box that is packed with recycled and recyclable paper that is made by us from shopping bags. Each item is packaged in a kraft box (that is also recyclable) all other items are material based. Included in the order is a polishing cloth specific to your metal and care instructions. If you have ordered multiple items, we do our best to package items accordingly so as not to facilitate excessive waste. We will always strive to ensure our packaging includes minimal to no plastics and is Eco friendly.


I love that you’ve asked this question! For all of our hints and tips and further information, please see our care pages located in our menu.

Pearls are such delicate and beautiful pieces, it pays to really care for them. To ensure they are always looking shiny and fresh, avoid exposing your pearls to water, cosmetics, moisturises, sunscreens, perfumes, chemicals and cleaning agents. They also should not be exposed to silver polish (this includes silver polishing cloths, as it will dull pearls) or coloured products. After wearing give them a wipe clean with a soft jewellery cloth that has no polishing additives. To clean we recommend a mild soap and warm water mix and simply use your fingers to clean rather than a brush. Pat dry and leave until completely dry.

It is imperative that you maintain correct storage for your gorgeous pieces. Exposure to the atmosphere can tarnish your jewellery so try not to leave items lying next to your bathroom sink. Sunlight, heat, moisture and chemicals can tarnish items so ensure they are stored in an air-tight container or in the gift box provided as we have placed an anti-tarnish tab inside. This will limit exposure and keep the high polish finish squeaky clean. For further information please see our care pages located in our menu.

Other Commonly Asked Questions

Absolutely we do, we have both! You can select either option at checkout.

Boho Stones operates in and processes orders in Australian Dollars (AUD), so therefore the content in your cart will be shown in your country’s currency. Upon checkout, the order will be charged in AUD at the current exchange rate.

No, please note that our promotions are not to be used in conjunction with any other offer. This means you can only use one form of discount per order. During sale periods (such as Boxing Day sales) where prices are as already discounted on the site, all discount codes/ store credits are briefly de-activated until the sale period is over.

Not at this time no. As we are just starting out as an up and coming sole trader we only offer shipping via Australia Post. But our dream is to have our products stocked in stores in the future. If you’re interested in stocking our products we would be very excited to discuss the possibility of a joint venture. Please email for any inquiries.

We absolutely understand that certain things can pop up and you potentially might need your order to be shipped ASAP. Should you find yourself in this circumstance, please email  and we will do our very best to ensure we can accommodate you. To expedite an order, a small fee of $11.99 will be applied to your purchase which will guarantee prioritisation over other orders received. Please allow one business day to ensure your order is made and dispatched. After receiving your initial correspondence, Boho Stones will invoice you for the additional fee. Once received, we will proceed. However, please note that we aren’t able to accommodate priority orders during sale times.

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