SHIPPING, DELIVERY & RETURNS POLICY
DELIVERY OF GOODS
Our Shipping, Delivery and Returns Policy forms part of our Terms and Conditions and we deliver our products with this policy. Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of Boho Stones. Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you. The Shipping, Delivery and Returns Policy can be viewed on the Website. By accepting these Terms and Conditions, you acknowledge and agree to the Terms of our Shipping, Delivery & Returns Policy.
REPLACEMENTS AND EXCHANGES
Boho Stones handles replacements and exchanges in accordance with the Australian Consumer Protection legislation. Should you wish to return your order, please notify us within 48hrs of delivery of purchase with a valid reason for the return. Exchanges and store credits are not issued on a change of mind basis. Items are accepted for store credit or exchange if returned in saleable condition. This means they show no signs of damage or use, and all jewellery packaging needs to be returned with the item/s, within 30 days of delivery, accompanied by a sales receipt. Boho Stones does not offer free shipping on exchanges. If we are unable to resolve your complaint or further assist you, we will process a replacement item or store credit upon timely receipt of the goods purchased. All returns and replacements are made at the discretion of Boho Stones and returns that arrive back to us damaged from improper customer packaging will not be accepted. We do not offer refunds, so please decide wisely if what you’re purchasing is suitable. Please note that Earrings cannot be exchanged due to hygiene reasons.
WARRANTY
All of our jewellery comes with a 45 day warranty from the date of purchase, please be advised that this includes shipping time. If you think your item is faulty (proof will be required), for example, a clasp or chain breaks as a direct result of a manufacturing fault, you will be issued an exchange once the initial item has been sent back. Shipping costs and the re-issue of your replacement item will be paid by us and sent within 48hrs if the item is in stock. If the item is not in stock you may be issued a store credit, however we will communicate all options to you via email. Please contact us ASAP within this time frame to discuss. Faults that are not a result of the manufacturing process i.e. loss, tarnishing, changes in appearance, and damage/ breaks due to wear, will not be covered by Boho Stones.
ORDER CANCELLATIONS
You may choose to cancel your order with us, which is acceptable. However, we do not offer refunds so please ensure that you decide wisely when purchasing from us. In the event this occurs, we will happily issue you with a store credit that can be redeemed at your own discretion. Store credits cannot be used during sale times. Once the order is shipped for delivery you are unable to cancel the order. We reserve the right to cancel your order if you provide an unauthorised credit card, we are unable to process payment on the credit card provided, you provide invalid personal details, if, when required by us, you cannot provide acceptable proof of identity, the product has become unavailable, or if, for any reason, we don’t reasonably believe we can successfully complete delivery. We will attempt to notify you before cancelling your order.
SHIPPING
All of our Australian and Overseas orders are shipped by Australia Post, you will receive an email notification to the email address you provide with your details. When your order has been shipped, the email will contain tracking for your order. Most of our items are ready made in small batches, however some items have a short turnaround time as stated on the listing (usually 48hrs unless stated otherwise). To save on packaging and shipping emissions, we will not send partial orders. Once all items are made and packaged we will ship the entire order as a whole. All orders will be marked as ‘Authority to Leave’ unless ‘signature on delivery’ is selected by you at checkout. It is highly recommended that you consider insurance for your items, should you wish to purchase this please email us to inquire. Once Australia Post confirms delivery of your item, we are not responsible for lost/ damaged deliveries. We are human and sometimes mistakes can happen, if you have received an incorrect item, please email us at admin@bohostones.com and we will help to sort this out ASAP. We ship internationally to NZ with Australia Post. Please allow additional time for shipments to remote addresses as well as international orders.
POSTAGE
We know that you’re eager to receive your stunning pieces! This is why we aim to have your parcel in the post within 48hrs of receiving your payment. Please see below for Australian & New Zealand postal information that will hopefully give you an idea on what to expect. All parcels are sent through Australia Post Standard & Express postage (Standard Postage only for NZ shipping). Australian orders have the option of adding a signature on delivery which is HIGHLY RECCOMMENDED by us. NZ shipping costs include ‘signature on delivery’. This ensures that your parcel will not be left unattended. You are able to select your preferred shipping option at the shipping part of the transaction. Please allow additional time for shipments to remote addresses as well as international orders.
AUSTRALIA
We are extremely happy to offer you FREE Express shipping with any purchases over $200 – Sent with Australia Post standard tracked service, with a signature. You can expect to receive your parcel between 1 – 2 business days (please allow additional time for shipments to remote addresses).
Standard Australia Post is $10.60 (3-5 business days)
Express Post is $14.10 (which includes the option of signature on delivery 1-2 business days)
The additional option of ‘Signature on delivery’ for standard post orders is $2.95
Please be aware of unexpected COVID delays, we have no control over shipping delays.
You will receive an email with your Australian Post Tracking Details to follow your parcels journey.
INTERNATIONAL
NEW ZEALAND
We are so excited to send your parcels from Australia to beautiful New Zealand!
All items are shipped via New Zealand International Standard Post which includes signature on delivery as this will ensure your items aren’t left unattended. This option is a rate of $20.85 and you can expect to receive your parcel between 8 – 12 business days via Australia Post.
(Please be aware of unexpected COVID delays, we have no control over shipping delays – You will receive an email with your Australian Post Tracking Details to follow your parcels journey).